Got Banned?

Please be guided! ^_^

I got banned FAQs

(FREQUENTLY ASKED QUESTIONS)

1. Why was I banned?
Players are only banned because he/she violated a game policy. The usage of bots and other 3rd party applications to alter the client or the game play is a clear violation of the rules.
Embedded system detection of hacks in the game takes record of all hack logs of a specific account. Once the system detects an abuse based on hack logs. Accounts are tagged and blocked.

2. If I get banned, is there anything I can do to get it back?
No, rules are rules. You will be penalized accordingly. We can listen to players’ explanations but we can never bend the rules. This is for everyone to be aware on the strict implementation of game policy.

3. I got banned. Will it help if I visit the e-Games office?
No, even if you visit the e-Games office, you will remain banned. You can communicate with the GMs through the forums.
LINK: http://Forums.e-games.com.ph
Gamers can also file a Trouble Ticket via the e-Games Helpdesk in case they want to communicate with e-Games GMs and Management.

4. I got banned. Can I refund or transfer my CABAL cash and premiums to E-Points or to another CABAL account?
No. The duration of the penalties as indicated in the game policies will be followed. An account who was tagged to be using 3rd Party Programs will be penalized accordingly. Transfer of existing EP/CABAL CASH Credits to another account is not allowed.

5. I want evidences to show that I used a 3rd Party Program. Can e-Games show me the logs?
Game logs are considered as proprietary information. E-Games and ESTsoft reserve the right not to disclose any confidential information unless ordered by court. This means that legal actions must be considered in order for e-Games to divulge game logs to a gamer.

We advise everyone to be vigilant in handling their accounts. Your game account is your responsibility. Avoid sharing your accounts to anybody and always review the game policies.

(posted last Jul 11 2008, 02:37 PM in the official e-Games Forum board by PM Jay ^^)